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Shipping
Our products are packed in strong export boxes, to give extra protection during transport and to garuantee a safe arrival.
Parcels can be shipped by Express Mailing Service ( EMS ) they have always proven to be reliable, very fast and economical
or by Regular Air Mail, you can select your prefered shipping method during the Checkout Procedure.
Each shipment will have a Tracking Number, which we will send you by email.
You can track your shipment on these webpages :
EMS Tracking Service
AirMail Tracking Service
Any import duties and taxes charged by the customs office in the destination country will be payable by the customer upon delivery.
For more details on import duties and taxes you can contact your local post office for information and details prior to ordering.
Parcel lost in-transit:
In the event that a package is lost in-transit the customer must notify us immediately. We will then contact the shipping carrier to place a tracer on the missing package(s).
If the shipping carrier cannot locate the lost package(s), a claim will be issued. Once the claim is confirmed by the shipping carrier we can ship out the replacements.
Damaged Items:
The carrier is responsible for all items damaged during shipping. If you receive a damaged part, you need to notify the shipping company
of the damage when they make delivery and a damage form needs to be filed. Failure to comply with this will result in any and all damaged claims being denied.
Undeliverable or Refused Shipments:
Packages will be returned to us if the package cannot be delivered due to incomplete or incorrect address, is not picked up from a post office, or if the customer refuses delivery.
All packages returned to us for the above the reasons can take up to 4 weeks to be processed and will be charged a 25% restock fee and additional return shipping cost.
Incurred freight charges are not reimbursable
Returns
The products we ship out are free from defect and fit for the purpose intended.
We cannot be held responsible for any damage caused during transport or by incorrectly fitted products.
Return Procedure:
For all returns, the customer must inform us in advance to obtain a Return Material Authorization.
Customers have 15 days from the date of receipt to request for an RMA. To obtain an RMA for your return, please contact us by email.
Returned parts which do not have prior authorization will be rejected. All parts that have been authorized for return must be received within 14 days after the RMA
is issued. Returns postmarked after the given period will be denied. Upon inspection, a refund will be issued 1-2 business weeks after the part(s) have been delivered.
All returns must be in original packaging, unused, in re-sellable condition, within 15 days of the purchase. We will need to receive the returned part in the condition
that it was in when the customer first received it. A 25% restocking fee applies to all returned parts. Customer is responsible for return shipping cost, and all shipping charges are non-refundable.
If the returned part does not meet the RMA guidelines (installed, damaged, ...), the customer will be given the option to have the part shipped back to him/her at their own cost.
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GTR1400/Concours14 (25) 
